Terms of Service and Output License

“Platform” means the SymageDocs website, user interface, hosted tools, generation workflows, supporting infrastructure, documentation, and related services made available by Symage.

“Output” means the synthetic datasets, generated documents, PDFs, images, JSON, CSV, metadata, annotations, labels, and related materials generated by or delivered through the Platform.

“Underlying Technology” means the Platform, software, models, systems, logic, workflows, prompts, schemas, generation methods, know-how, improvements, and all related intellectual property used to provide the Platform or generate Output.

“Templates” means layouts, forms, structures, or other source templates that may be incorporated into or used to render Output, including government-published forms where applicable.

“Order Terms” means any order form, checkout page, subscription plan terms, pricing page, usage limits, feature limits, seat limits, or other transaction-specific terms accepted by Customer.

“Permitted Use” means Customer’s lawful business use of the Platform and Output as reasonably necessary to accomplish Customer’s legitimate project, engagement, service, development, testing, evaluation, operational, or other business objective, subject to the restrictions in this Agreement.

Subject to this Agreement and any applicable Order Terms, Symage grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the Platform solely for Customer’s Permitted Use.

Customer is responsible for all activity occurring under its accounts, credentials, API keys, and download links. Customer will maintain reasonable administrative, technical, and physical safeguards to prevent unauthorized access to the Platform and Output.

Symage may suspend or restrict access to the Platform immediately if reasonably necessary to address security concerns, suspected fraud, prohibited use, nonpayment, legal or regulatory risk, abuse of the Platform, or conduct that may harm Symage, other users, or third parties.

Subject to this Agreement and any applicable Order Terms, Symage grants Customer a limited, non-exclusive, non-transferable license to use Output generated for or delivered to Customer solely for the Permitted Uses described in Section 4.

Customer receives only the rights expressly granted in this Agreement. No ownership interest in the Platform, Underlying Technology, or any Symage intellectual property is transferred to Customer.

Unless expressly authorized in Order Terms signed by Symage, Customer may not sell, sublicense, assign, distribute, publish, transfer, or otherwise make Output available to any third party as a standalone dataset, document pack, synthetic-record archive, or similar product.

Unless prohibited by applicable Order Terms, Customer may use Output throughout its organization and may share Output with Customer’s employees, affiliates, contractors, consultants, service providers, and other third parties acting on Customer’s behalf or in collaboration with Customer, solely to the extent reasonably necessary to accomplish a Permitted Use. Customer must ensure such recipients are bound by written confidentiality and use restrictions at least as protective as this Agreement, and Customer remains responsible for their acts and omissions.

Any reseller, OEM, white-label, marketplace, public dataset, or similar downstream redistribution rights must be expressly granted in written Order Terms executed by Symage. Absent such written grant, no such rights exist.

Customer may use the Platform and Output for any lawful business purpose reasonably related to achieving Customer’s legitimate project, engagement, service delivery, research effort, development activity, testing program, evaluation, analytics work, demonstration, operational workflow, or other business goal. Permitted Uses include, by way of example and not limitation:

• Machine learning and artificial intelligence training.
• Model evaluation, benchmarking, and testing.
• OCR, document parsing, and extraction development.
• Fraud-detection, QA, analytics, and software testing.
• Demonstrations, research, development, and operational workflow support.
• Other substantially similar lawful business uses that do not violate Section 4.2 or Section 4.3.

Customer will not, and will not permit any third party to, use the Platform or any Output to:

• Commit or facilitate fraud, deception, impersonation, identity theft, or social engineering.
• Create, submit, support, or simulate fake tax returns, payroll filings, healthcare claims, insurance claims, loan applications, employment records, identity documents, or other records for use as authentic documents in real-world transactions or decisions.
• Mislead any government agency, regulator, payer, insurer, lender, employer, healthcare provider, customer, consumer, or other person or entity.
• Represent any Output as an actual, authentic, filed, issued, verified, or legally operative record.
• Evade legal, regulatory, compliance, audit, or reporting obligations.
• Re-identify, match, verify, or attempt to associate synthetic records with real persons or real entities.
• Use Output as production truth data in regulated or live transactional systems.
• Train, fine-tune, or enable systems primarily intended to generate deceptive, fraudulent, or unlawful documents or records.
• Reverse engineer, decompile, disassemble, probe, or attempt to discover source code, models, prompts, generation logic, or non-public aspects of the Underlying Technology, except to the limited extent such restriction is prohibited by law.
• Use the Platform to build a competing product or service using non-public information learned through access to the Platform.
• Use the Platform or Output in violation of any applicable law, regulation, court order, or third-party right.

Customer may use Output in support of internal business workflows and legitimate projects, including operational workflows, provided Customer does not treat Output as an authentic real-world record and does not use Output by itself as the basis for tax filing, claims submission, underwriting, legal compliance, identity verification, patient care, benefits determinations, credit decisions, employment decisions, or other regulated or high-risk decisions without Customer’s independent validation, all required legal authority, and appropriate safeguards.

Some Output may incorporate, reflect, or resemble Templates, including government-published forms, layouts, or structures.

Output is synthetic. Customer may not represent any Output as an actual government filing, official form submission, authentic regulated record, or validated document.

Customer must not submit or permit submission of Output to any government agency, payer, insurer, employer, lender, healthcare provider, or other real-world decision-maker as if Output were an authentic record.

Customer is solely responsible for ensuring its use of Templates and Output complies with applicable law, agency rules, contractual obligations, and industry requirements.

SymageDocs is designed to generate synthetic and fictitious data and documents for training, testing, development, evaluation, and other lawful Permitted Uses.

Although Output is intended to be synthetic, Output may contain names, addresses, identifiers, combinations of fields, formats, layouts, or other details that resemble real persons, entities, records, or government forms. Such resemblance may occur coincidentally.

Symage does not warrant that Output will be unique from all real-world data, free from resemblance to actual persons or entities, or suitable for any specific legal, compliance, operational, or production use case.

Customer is solely responsible for reviewing, validating, filtering, and determining the suitability of Output for Customer’s intended use.

As between the parties, Symage and its licensors retain all right, title, and interest in and to the Platform, Underlying Technology, documentation, branding, and all related intellectual property.

Customer’s rights in Output are limited to the express license rights granted under this Agreement and applicable Order Terms. Except for those express rights, no other rights in Output, the Platform, or the Underlying Technology are granted.

If Customer provides feedback, suggestions, or ideas regarding the Platform or Output, Symage may use them without restriction or obligation.

Customer will use the Platform and Output only in compliance with all applicable laws, regulations, and binding governmental requirements.

Customer is responsible for securing its systems, accounts, download links, and copies of Output after delivery.

Customer is responsible for its employees, affiliates, agents, contractors, consultants, service providers, and other authorized third parties who access the Platform or Output through Customer, on Customer’s behalf, or in collaboration with Customer for a Permitted Use.

Customer will pay all fees, subscription charges, usage-based charges, and applicable taxes described in the applicable Order Terms.

If the Platform uses subscriptions, usage allotments, feature limits, seat limits, or other plan-based restrictions, those terms will be described in the applicable Order Terms, pricing page, or plan documentation. Symage may enforce plan limits, overage charges, and usage restrictions consistent with such terms.

Output may be made available by download, temporary hosted access, secure link, API, or other delivery mechanism determined by Symage or specified in applicable Order Terms.

Unless otherwise stated in Order Terms, Symage may delete or disable access to downloadable Output after a stated retention period. Customer is responsible for timely download and secure retention of delivered Output.

Customer agrees to notify Symage promptly of any good-faith billing dispute and to work in good faith to resolve it before initiating a payment dispute or chargeback where permitted by law.

Symage may contest unsupported or bad-faith payment disputes and may suspend access to the Platform or delivery of Output where permitted by law and card-network or payment-provider rules.

Except as required by law or expressly stated in applicable Order Terms, fees are non-refundable.

Each party may receive non-public information from the other that is designated confidential or that reasonably should be understood to be confidential under the circumstances.

The receiving party will use the disclosing party’s Confidential Information only as necessary to perform under this Agreement and will protect it using reasonable care, but not less than the care it uses to protect its own similar information.

Confidential Information does not include information that is or becomes public through no breach, was already known without restriction, is independently developed without use of the other party’s Confidential Information, or is lawfully received from a third party without confidentiality obligation.

This Agreement begins when Customer first accepts it or first accesses, purchases, uses, or downloads from the Platform, and continues until terminated in accordance with this Section.

Access to paid portions of the Platform continues for the subscription period or service period stated in the applicable Order Terms.

Either party may terminate this Agreement for material breach by the other party if the breach is not cured within thirty (30) days after written notice, except that Symage may terminate or suspend immediately for nonpayment, fraud, prohibited use, legal risk, or misuse of the Platform or Output.

Upon termination:

• Customer’s right to access the Platform ends immediately.
• Customer must cease any use of the Platform.
• Customer may retain and continue to use Output already generated for or delivered to Customer before the effective date of termination, subject to this Agreement and any applicable Order Terms; provided, however, that upon Symage’s written request Customer must delete or destroy Output and certify deletion if termination resulted from Customer’s fraud, prohibited use, material misuse of the Platform or Output, or violation of Section 4.

Sections 3 through 18, and any payment obligations accrued before termination, survive termination to the extent applicable.

The Platform and Output are provided “as is” and “as available.” To the maximum extent permitted by law, Symage disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing, usage, or trade practice.

Symage does not warrant that the Platform or Output will satisfy Customer’s legal, regulatory, compliance, business, production, or technical requirements.

The Platform and Output do not constitute legal, tax, accounting, medical, insurance, or regulatory advice.

Symage may from time to time offer alpha, beta, preview, early-access, trial, pilot, experimental, or similar pre-release features, functionality, APIs, tools, models, or outputs (collectively, “Beta Features”). Beta Features are optional, may be modified, suspended, or discontinued at any time without notice, may contain errors or defects, may not be fully supported, and may be subject to additional terms, usage limits, confidentiality requirements, or eligibility restrictions. To the maximum extent permitted by law, Beta Features are provided strictly on an “as is” and “as available” basis, without any warranties, service commitments, uptime commitments, support obligations, or guarantees of availability, security, performance, or data retention. Symage will have no liability arising out of or relating to Beta Features, except to the extent such limitation is prohibited by applicable law. Customer uses Beta Features at its own risk and is responsible for determining whether Beta Features are appropriate for Customer’s intended use.

Customer will defend, indemnify, and hold harmless Symage and its officers, directors, employees, affiliates, and agents from and against any third-party claims, actions, damages, liabilities, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Customer’s or its users’ violation of this Agreement.
• Customer’s or its users’ use of the Platform or Output in violation of law.
• Customer’s or its users’ fraud, deception, impersonation, submission of Output as authentic records, or other prohibited use.
• Customer’s redistribution, transfer, publication, or downstream use of Output.
• Customer data, Customer systems, or Customer-provided materials.

Symage will provide prompt notice of any indemnified claim, reasonably cooperate at Customer’s expense, and permit Customer to control the defense and settlement, except Customer may not settle any claim in a manner that admits fault of or imposes non-monetary obligations on Symage without Symage’s prior written consent, not to be unreasonably withheld.

Symage will defend Customer against any third-party claim alleging that the unmodified Platform, as made available by Symage and used by Customer in accordance with this Agreement, directly infringes such third party’s U.S. patent, copyright, trademark, or trade secret rights, and Symage will pay those damages, costs, and expenses finally awarded against Customer by a court of competent jurisdiction or agreed in settlement by Symage, provided that Customer: (a) promptly notifies Symage of the claim; (b) gives Symage sole control of the defense and settlement of the claim; and (c) reasonably cooperates with Symage at Symage’s expense.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business interruption, loss of data, or cost of substitute goods or services, arising out of or related to this Agreement, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Symage’s total aggregate liability arising out of or related to this Agreement will not exceed the amounts paid or payable by Customer to Symage under this Agreement during the twelve (12) months preceding the event giving rise to the claim.

The limitations in this Section do not limit Customer’s payment obligations or Customer’s indemnification obligations.

Symage may update this Agreement from time to time by posting a revised version or otherwise providing notice. Unless otherwise required by law, changes will apply prospectively after the stated effective date.

Output already delivered to Customer will remain governed by the Agreement and applicable Order Terms in effect at the time of purchase or delivery, unless Customer expressly agrees otherwise.

This Agreement is governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws principles.

Before filing a claim, each party agrees to attempt in good faith to resolve the dispute informally by written notice describing the issue.

Any dispute, claim, or controversy arising out of or relating to this Agreement that is not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Worcester County, Massachusetts, before one arbitrator, and the proceedings will be conducted in English.

Nothing in this Agreement prevents either party from seeking temporary, preliminary, or permanent injunctive relief in any state or federal court located in Worcester County, Massachusetts for actual or threatened misuse of intellectual property, Confidential Information, Platform abuse, prohibited use under Section 4, or any other circumstance where injunctive relief is appropriate.

If Symage designates any Beta Features or related information as confidential, Customer will not disclose non-public information regarding those Beta Features, including performance information, access methods, documentation, or feature details, to any third party except Customer’s authorized recipients who have a need to know and are bound by confidentiality obligations at least as protective as this Agreement.

Symage may request, and Customer may provide, feedback regarding Beta Features. Unless otherwise agreed in writing, Symage may use such feedback without restriction or obligation.

This Agreement, together with any applicable Order Terms, constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior or contemporaneous understandings regarding that subject matter.

If there is a conflict between documents, the following order of precedence applies: (a) any signed order form or other signed commercial agreement between Customer and Symage; (b) any data processing addendum, support addendum, service level agreement, API addendum, beta program addendum, or other signed or expressly incorporated addendum, but only with respect to its specific subject matter; (c) this Agreement; and (d) any pricing page, plan description, checkout page disclosure, or other online commercial description.

Customer may not assign or transfer this Agreement without Symage’s prior written consent, except in connection with a merger, acquisition, or sale of substantially all of Customer’s assets, provided the assignee agrees in writing to be bound by this Agreement. Symage may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets.

Neither party is liable for delays or failures caused by events beyond its reasonable control, excluding payment obligations.

If any provision is held unenforceable, the remaining provisions will remain in effect, and the invalid provision will be enforced to the maximum extent permitted.

Failure to enforce any provision is not a waiver of future enforcement.

Legal notices must be sent to the contact information provided in applicable Order Terms or, if none, to the contact information made available by the receiving party for legal notices.